General Terms and Conditions
Our general terms and conditions are binding when you send your order.
General Terms and Conditions
For all contracts of the Franz Trattler GmbH with consumers (§ 13 BGB), which take place over via page, these general terms and conditions (GTCs) apply. A consumer is any natural person who enters into a legal transaction for a purpose that cannot be attributed to their commercial or independent vocational activities.
2. Purchase, contract partner, customer service
By confirming and sending the order you are entering into a binding offer.
The purchase contract is concluded with the company Franz Trattler GmbH. More information about us can be found in the legal notice. You can reach our customer service for questions, objections and complaints Mon-Fri from 09:00 to 17:00 at the telephone number +49 (0) 8640/7969190 Fax: +49 (0) 8640/79691917 or by email at firstname.lastname@example.org.
3. Contract conclusion
By clicking on the order button you are entering into a binding order based on the voucher. The purchase contract is concluded when we accept your order by an order confirmation via email immediately after receiving your order.
- Credit card
Enables payment by credit card
- Advance payment
If you select the advance payment method, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.
PayPal is the online payment service that allows you to pay securely, easily and quickly in online shops - and it's free.
• Secure: Your bank or credit card details are stored only on PayPal. This means that they are not sent over the Internet again with every online purchase.
• Simple: You pay with two clicks. This is because you rely on your bank deposit with PayPal or credit card information, instead of entering it for every purchase.
• Fast: PayPal payments arrive quickly. Then the seller can ship the goods immediately, and you will usually receive them earlier. Register and use PayPal immediately:
• Open a PayPal account at www.paypal.de/anmeldung.
Link your bank account or credit card to your PayPal account.
• And now you're ready to pay with PayPal.
After you have placed your order and the payment has been made, the goods will usually be delivered in Germany and Austria within 2-3 working days. The delivery time within the rest of Europe is approximately 10-12 business days.
The delivery is made by Deutsche Post AG or to Austria with the Austrian Post9 service. Complaints
accepted. If the shoes have not been cleaned, they will be sent back without comment.
The right to offset claims is only present if your counterclaims have been legally established, are undisputed, or acknowledged by us in writing.
7. Right of retention
You can only exercise a right of retention if the claims result from the same contractual relationship.
8. Retention of title
The goods remain our property until full payment.
9. Right of revocation
You may revoke your contract declaration within 14 days without the need to state any grounds, either in writing (e.g. letter, fax or email), or - if you have received your purchased goods before the deadline - by sending the item(s) back. The deadline period begins upon receipt of this notification in writing, but not before receipt of the goods by the customer (not before receipt of the first partial delivery in the case of recurring deliveries of similar goods) and also not before we have fulfilled our obligation to inform in accordance with Article 246 § 2 in connection with Section 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) and in compliance with § 312g, para. 1, point 1 of the German Civil Code (BGB) in connection with article 246 § 3 EGBGB. Timely submission of the revocation notice or goods is sufficient for compliance with the revocation period conditions.
The revocation must be sent to:
Franz Trattler GmbH
83242 Reit im Winkl
Fax: 0049 (0)8640 - 79691917
If you revoke this contract, we will reimburse any payments we have received from you without delay, and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. Repayments will be made using the same method of payment that was used during the original transaction, unless expressly agreed otherwise.
We may withhold the refund payment until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever is earlier.
End of revocation notice
10. Contract language
The language used for contract conclusion is German.